Privacy Policy – Darbar Farmstay

Privacy Policy – Darbar Farmstay

Last updated: January 2026

Darbar Farmstay (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights regarding that data.

1. Information We Collect

We collect information in the following categories:

1.1 Personal Information

• Full name

• Email address

• Phone number

• Address (if provided for invoicing)

• ID details (if required by local regulations at check-in)

1.2 Booking & Transaction Information

• Check-in and check-out dates

• Number of guests

• Room category and preferences

• Payment details (handled securely by third-party payment processors)

1.3 Device & Usage Information

When you visit our website:

• IP address

• Browser type and version

• Pages viewed and URLs clicked

• Time spent on pages

1.4 Communications

If you contact us via:

• Email

• WhatsApp

• Website forms

• Phone calls

We may store these for customer service and booking reference.

2. How We Use Your Information

We use your information for the following purposes:

• Booking management (reservations, check-in, invoicing)

• Guest support & communication

• Regulatory compliance (e.g., guest identity logs if required by law)

• Internal reporting (occupancy, operational metrics)

• Marketing (only if consent is provided)

• Payment processing (via third-party payment gateways)

We do not sell your data to any third party.

3. Legal Basis for Processing

We process personal data based on:

• Contractual necessity (to fulfill a booking)

• Legal obligations (tourism and tax rules)

• Legitimate interests (service improvement)

• Consent (for marketing communication)

4. Sharing of Information

We may share your data with:

• Payment gateway providers

• Booking platforms (OTAs) if you booked through them

• Government authorities when required by law

• Hospitality operations partners (only for booking and customer support)

These parties are required to maintain confidentiality and comply with data protection laws.

5. Data Retention

We retain information for:

• Operational records: up to 24 months

• Legal & accounting compliance: up to 7 years

• Marketing (with consent): until unsubscribed or withdrawn

6. Cookies & Tracking Technologies

Our website may use cookies for:

• Basic functionality

• Analytics

• Performance improvements

You can disable cookies through your browser settings; core functionality may be limited.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your data against:

• Unauthorized access

• Loss

• Misuse

• Alteration

Payment transactions are handled by secure third-party processors.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Request correction or deletion

• Restrict processing

• Withdraw marketing consent

• Request data portability

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website or communication may include links to external websites. We are not responsible for the privacy practices of those websites.

10. International Transfers

If data is transferred outside your home country (e.g., to our booking or payment partners), we ensure appropriate safeguards are in place.

11. Updates to This Policy

We may update this policy as needed. The latest version will always be available on our website.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a data request, contact:

Darbar Farmstay
New Tehri, Uttarakhand, India
Email: darbarorganichotel@gmail.com
Phone: +91 9910364826